Shipping & Returns

By placing an order with PERLA THE LABEL, you accept the following terms and conditions regarding the shipping and delivery of the items purchased.

Please allow 24-48 hours after purchase to process and pack your items.

We do not operate during weekends and public holidays.

Shipping Charges

AUSTRALIA:

Free standard Australian shipping on orders over $75 AUD

STANDARD SHIPPING: 3-10 WORKING DAYS $7.99 AUD

EXPRESS SHIPPING: 1-2 WORKING DAYS, rural areas expect extra 1 working day $10.00 AUD

 

INTERNATIONAL SHIPPING:

New Zealand

Free International Standard Shipping when you spend over $120 AUD

Standard 3 – 5 Working days $15 AUD

Express 1 – 2 Working days $20 AUD

 

USA & Canada

Free International Standard Shipping when you spend over $200 AUD

Standard 5 – 7 Working days $15 AUD

Express 2 – 5 Working days $25 AUD

 

UK and Ireland

Free International Standard Shipping when you spend over $200 AUD

Standard 4 – 8 Working days $15 AUD

Express 2 – 5 Working days $25 AUD

 

Asia

Free International Standard Shipping when you spend over $200 AUD

Standard 5 – 10 Working days$15 AUD

Express 2 – 5 Working days $30 AUD

 

Africa

Free International Standard Shipping when you spend over $250 AUD

Standard 5 – 14 Working days $15 AUD

Express 2 – 5 Working days $50 AUD

 

EUROPE

Free International Standard Shipping when you spend over $250 AUD

Standard 6 – 12 Working days $15 AUD

Express 2 – 5 Working days $30 AUD

 

OTHER

Standard 5 – 14 Working days $15 AUD

Express 2 – 5 Working days $50 AUD

 

PLEASE NOTE TRANSIT TIMES ARE FOR ESTIMATES ONLY.

ADDITIONAL DELAYS ARE CURRENTLY PRESENT DUE TO COVID-19.

INTERNATIONAL ORDERS, DUTY AND TAXES:

Additional duties and charges may be required to be paid in the events that customers buy and import products into their country. Perla the label will not be held responsible for any additional duties and taxes for international purchases.

In the event that the customer declines custom fees or taxes, the parcel will be returned back to us and store credit will be issued.  Any fees charged to PERLA THE LABEL for the return shipment will be deducted from your credit note.

We do not hold responsibility for any delays which occur in customs, they are beyond our control.

PERLA THE LABEL is not responsible for any stolen, lost or delayed packages.

Returns

PERLA THE LABEL only offers returns for full priced items that are returned within 25 business days from delivery date. All returns will be issued an online store voucher that does not expire. We do not offer store credit or refund on any shipping fees that incurred during original purchase. Perla the label only offers returns for full priced items that are deemed faulty or incorrect sizing. We do not offer refunds for change of mind.

We reserve the right to refuse returns which do not meet the conditions listed below: 

  • All returned items must be in original condition, unwashed, unworn with all tags still attached
  • Accessories such as earrings cannot be returned for hygiene reasons
  • Returned items must have no stains or marks present on them. Makeup and spray tan marks included.
  • Bodysuits, lingerie and swimwear cannot be returned
  • Items must be returned within 25 business days from delivery date
  • Proof of purchase is required (order number or invoice)

FAQ:

Can I exchange my item?

Unfortunately, we do not offer exchanges on items due to stock levels. Sizes and styles can be exchanged if available in stock. Store credit can be used to repurchase items.

Can I return an item purchased using a discount code?

Full priced items purchased with a discount code are eligible for returns.