Terms and conditions

Payments and purchases

PERLA THE LABEL must be provided with complete and accurate information when placing orders. We will not be held accountable for any incorrect information provided by the buyer at the time of checkout. 

Any additional charges that are incurred while correcting the order will be the buyers’ responsibility.

-All prices on this website are in Australian dollars (AUD)

Discount codes and promotions

-Discount codes cannot be used in conjunction with other offers.

-Discounted prices are all in Australian dollars (AUD)

Returns

PERLA THE LABEL only offers returns for full priced items that are returned within 25 business days from delivery date. All returns will be issued an online store voucher that does not expire. We do not offer store credit or refund on any shipping fees that incurred during original purchase. Perla the label only offers returns for full priced items that are deemed faulty or incorrect sizing. We do not offer refunds for change of mind.

We reserve the right to refuse returns which do not meet the conditions listed below: 

  • All returned items must be in original condition, unwashed, unworn with all tags still attached
  • Accessories such as earrings cannot be returned for hygiene reasons
  • Returned items must have no stains or marks present on them. Makeup and spray tan marks included.
  • Bodysuits, lingerie and swimwear cannot be returned
  • Items must be returned within 25 business days from delivery date
  • Proof of purchase is required (order number or invoice)